Car Rental Tickets/Tolls, Damage Claims & Other
🚦 Got questions about tickets, tolls, or damage claims? Click here to get all the details!
20 articles
- What Happens if I Get a Traffic Ticket or Use a Toll Road?🚦 Pay tickets or tolls within 30 days to avoid extra charges. Unpaid fees sent to us incur the ticket cost + an admin fee.
- How Do I Pay Car Rental Parking Tickets and Fees?đźš— Pay tickets online immediately or within 30 days to avoid additional admin fees. Unpaid tolls or tickets may incur a $50 fee.
- Why Does Globe Charge Administrative Fees for Tickets and Tolls?đź’ł Admin fees cover managing unpaid tickets or tolls, including research, authority communication, and client notification.
- Why Are Taxes Charged on Parking Tickets and Tolls?đź’ł Pay tickets directly to avoid taxes. Unpaid tickets incur taxes and fees as they become a service rendered by Globe.
- What Should I Do If I Have an Accident with My Rental Car?🚨 In an accident? Call 911 for injuries, fill out the "Constat Amiable," and use roadside assistance. Notify Globe ASAP.
- What Should I Do If My Rental Car Was Involved in a Hit-and-Run?🚨 In a hit-and-run? Report it to the police and get a report number. Notify Globe immediately with the details for assistance.
- What Should I Do If My Rental Car Was Towed After an Accident or Breakdown?🚗 Was your rental towed? Report it immediately to Globe, update your file, and share the vehicle’s location for follow-up.
- Do I Get a Refund for Towing Fees?🚗 Towing fees are fully covered if you purchased Globe’s PAP. Without it, towing costs depend on the nature of the incident and coverage.
- What Happens If New Damage Is Found, but I Didn’t Cause It?🚗 New damage at return? Responsibility depends on coverage. Use WeProov to protect yourself. CDW+PAP offers full peace of mind!
- Am I Still Responsible for Damages If I Purchased CDW+PAP?đźš— CDW+PAP offers full protection, but responsibility may apply if rental agreement terms are breached, such as unauthorized drivers or violations.
- What Should I Do If My Rental Car Is Damaged and I’m Using Personal Insurance?🚗 Damaged car? Report to your personal insurer, get a claim number, and notify Globe. Pay deductible or settle directly if no claim is opened.
- Will My Insurance Premium Increase If I Make a Claim?🚗 Premium increase? It depends on your insurer. Some guarantee no rate hikes under certain conditions. Globe’s coverage avoids this risk.
- What If I Don’t Want to Open a Claim? Can You Make Me a Deal?🚗 No deals are offered. Repair costs are based on manufacturer standards and certified repair shops. Fair pricing is industry-defined.
- Can I Repair the Vehicle Myself or Use a Different Garage?🚗 No, repairs must be done at Globe’s authorized body shops to meet manufacturer standards and ensure vehicle safety for future rentals.
- What Happens If My Insurance Doesn’t Cover the Damage?🚗 If your insurance denies the claim, you’re responsible for reimbursing Globe. Globe’s protection ensures peace of mind and financial ease.
- What Should I Do If My Rental Car Is Damaged and I’m Using Credit Card Insurance?🚗 Damaged car? File a claim immediately with your credit card insurer. You’re responsible until the claim is settled. Globe acts as an intermediary.
- Will a Credit Card Claim Affect My Benefits or Lead to Card Cancellation?💳 No, a single claim won’t affect your benefits or lead to cancellation. Abuses or excessive claims may, so check with your issuer.
- Will Opening a Credit Card Claim Affect My Driving or Insurance History?🚗 No, credit card claims for rental cars won’t affect your driving record or insurance rates. These are not linked to insurers’ databases.
- Can My Credit Card Deny a Claim?đź’ł Yes, claims may be denied for reasons like fraud, exceeding rental limits, or late filing. Verify your credit card policy for details.
- How Do I File a Complaint?đź“‹ File complaints via our contact page. Investigations include audio, video, and records. Expect a response within 10 business days.