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Car Rental Tickets/Tolls, Damage Claims & Other
🚦 Got questions about tickets, tolls, or damage claims? Click here to get all the details!
20 articles
What Happens if I Get a Traffic Ticket or Use a Toll Road?🚦 Pay tickets or tolls within 30 days to avoid extra charges. Unpaid fees sent to us incur the ticket cost + an admin fee.
How Do I Pay Car Rental Parking Tickets and Fees?🚗 Pay tickets online immediately or within 30 days to avoid additional admin fees. Unpaid tolls or tickets may incur a $50 fee.
Why Does Globe Charge Administrative Fees for Tickets and Tolls?💳 Admin fees cover managing unpaid tickets or tolls, including research, authority communication, and client notification.
Why Are Taxes Charged on Parking Tickets and Tolls?💳 Pay tickets directly to avoid taxes. Unpaid tickets incur taxes and fees as they become a service rendered by Globe.
What Should I Do If I Have an Accident with My Rental Car?🚨 In an accident? Call 911 for injuries, fill out the "Constat Amiable," and use roadside assistance. Notify Globe ASAP.
What Should I Do If My Rental Car Was Involved in a Hit-and-Run?🚨 In a hit-and-run? Report it to the police and get a report number. Notify Globe immediately with the details for assistance.
What Should I Do If My Rental Car Was Towed After an Accident or Breakdown?🚗 Was your rental towed? Report it immediately to Globe, update your file, and share the vehicle’s location for follow-up.
Do I Get a Refund for Towing Fees?🚗 Towing fees are fully covered if you purchased Globe’s PAP. Without it, towing costs depend on the nature of the incident and coverage.
What Happens If New Damage Is Found, but I Didn’t Cause It?🚗 New damage at return? Responsibility depends on coverage. Use WeProov to protect yourself. CDW+PAP offers full peace of mind!
Am I Still Responsible for Damages If I Purchased CDW+PAP?🚗 CDW+PAP offers full protection, but responsibility may apply if rental agreement terms are breached, such as unauthorized drivers or violations.
What Should I Do If My Rental Car Is Damaged and I’m Using Personal Insurance?🚗 Damaged car? Report to your personal insurer, get a claim number, and notify Globe. Pay deductible or settle directly if no claim is opened.
Will My Insurance Premium Increase If I Make a Claim?🚗 Premium increase? It depends on your insurer. Some guarantee no rate hikes under certain conditions. Globe’s coverage avoids this risk.
What If I Don’t Want to Open a Claim? Can You Make Me a Deal?🚗 No deals are offered. Repair costs are based on manufacturer standards and certified repair shops. Fair pricing is industry-defined.
Can I Repair the Vehicle Myself or Use a Different Garage?🚗 No, repairs must be done at Globe’s authorized body shops to meet manufacturer standards and ensure vehicle safety for future rentals.
What Happens If My Insurance Doesn’t Cover the Damage?🚗 If your insurance denies the claim, you’re responsible for reimbursing Globe. Globe’s protection ensures peace of mind and financial ease.
What Should I Do If My Rental Car Is Damaged and I’m Using Credit Card Insurance?🚗 Damaged car? File a claim immediately with your credit card insurer. You’re responsible until the claim is settled. Globe acts as an intermediary.
Will a Credit Card Claim Affect My Benefits or Lead to Card Cancellation?💳 No, a single claim won’t affect your benefits or lead to cancellation. Abuses or excessive claims may, so check with your issuer.
Will Opening a Credit Card Claim Affect My Driving or Insurance History?🚗 No, credit card claims for rental cars won’t affect your driving record or insurance rates. These are not linked to insurers’ databases.
Can My Credit Card Deny a Claim?💳 Yes, claims may be denied for reasons like fraud, exceeding rental limits, or late filing. Verify your credit card policy for details.
How Do I File a Complaint?📋 File complaints via our contact page. Investigations include audio, video, and records. Expect a response within 10 business days.