🚗 What should I do if my rental car is damaged and I’m using personal insurance?
If your rental car is damaged and you’re covered by your personal insurance, follow these steps:
📌 Report the Damage:
Call your personal car insurance company or broker to report the accident immediately.
Their contact info can be found on your pink slip or insurance agreement.
Answer the questions asked by your insurer and obtain a claim number.
📌 Notify Globe:
Email the claim number and your rental contract number to [email protected] as soon as possible.
📌 Pay the Deductible:
You are responsible for paying the deductible in full directly to Globe.
📌 If You Choose Not to Open a Claim:
You must pay the entire cost of the claim directly to Globe immediately.
📌 Next Steps:
Globe will advise you once the claim is closed.
📌 Important Reminder:
Failing to initiate the claims process within 48 hours violates your rental agreement.
Until the claim is settled and payment is received from your insurer, you remain responsible for the loss.
Act quickly to ensure a smooth resolution and compliance with the rental agreement.