📋 How do I file a complaint?
We value your feedback and take complaints very seriously. Here’s how we handle the process:
📌 Filing Your Complaint:
Visit our Contact Us page to submit your complaint.
Include your contract number if available for quicker processing.
📌 Our Investigation Process:
We conduct an in-depth review of the issue, which may include:
Site audio/video recordings.
Phone recordings.
Documentation and contracts.
Interviews with relevant staff.
📌 Response Timeline:
Once we gather all relevant information, we will address your complaint within 10 business days.
Your satisfaction is important to us, and we’re committed to resolving any issues thoroughly and fairly.