Live Virtual Pickup
📱 Pick up your Globe rental right from your phone! Verify your ID, meet a live Globe agent, collect your keys and get on the road.
14 articles
- How Does Live Virtual Pickup Work?📱 Skip the counter! Verify your ID, scan the QR code when you arrive, meet a live Globe agent and get on the road.
- Do I Need to Verify My ID Before I Arrive?🪪 Yes! Complete the secure ID verification sent to your email before arriving for a faster and easier pickup.
- I Didn't Receive My ID Verification Email. What Should I Do?📧 Missing your verification email? No problem! You can access the secure ID verification link directly here.
- What Do I Do When I Arrive for Live Virtual Pickup?📍 You're here! Find the START RENTAL QR code, scan it with your phone and connect with your Globe agent.
- Can I Pick Up My Car From Home?🏠 No. You can verify your ID from home, but for security reasons, Live Virtual Pickup must be started at the pickup location.
- Will I Speak to a Real Globe Agent?👋 Yes! Live Virtual Pickup connects you by video with a real Globe agent who will personally assist with your rental.
- What Should I Do If No One Is at the Pick-Up Location?📱 No staff on-site? No problem! Scan the START RENTAL QR code at the location to connect with a live Globe agent directly from your phone.
- How Do I Pay and Sign My Contract During Live Virtual Pickup?💳 Your live Globe agent will guide you through payment, authorization and signing your rental agreement from your phone.
- How Do I Get My Keys With Live Virtual Pickup?🔑 Once your rental is completed, your Globe agent will guide you through securely collecting your vehicle keys.
- Do I Need to Inspect My Vehicle Before Driving Away?📸 Yes! Complete your WeProov inspection before leaving to record the condition of your rental vehicle.
- What If I'm Having Trouble With Live Virtual Pickup?🛠️ Trouble with the QR code, video connection, verification or keys? Try these quick steps or contact Globe for assistance.
- What Should I Do If I Experience Issues with the Kiosk, Key, or Vehicle?🚗 Issues with the kiosk, key, or vehicle? Contact customer service via the kiosk, intercom, or key tag. Our team will resolve it promptly!
- What Are the Hours for Live Virtual Pickup?🕐 Live Globe assistance is available until 7 PM Monday–Friday and until 1 PM Saturday–Sunday.
- How Do I Return My Vehicle After Live Virtual Pickup?🚗 Returning is easy! Park in the designated Globe area, leave your garage entrance ticket in the vehicle, and place your keys in the secure return drop-box.