Rules, Policies & Requirements
👉 Curious about the details? Click here to dive into our rules, policies, and requirements!
24 articles
- What Documents Do I Need to Bring to Rent a Car?Learn what documents you need to rent a car, including ID and payment requirements, to ensure a smooth rental process. 🚗✨
- Oops! Forgot or Lost Your Driver's License?Sorry, no license, no rental! 🪪 But for extra drivers, copies are fine, and they don’t need to be there at pick-up.
- Can I Rent with a Probationary or Learner’s Permit?Yes to probationary licenses! 🎉 But learner’s permits? Sorry, we can’t accept those. 🛑
- What’s the Minimum Age to Rent a Car? How Old Do I Need to Be?Young drivers, rejoice! 🚗 Drivers 20+ can rent cars and trucks, but luxury cars are for 24+. A young driver fee applies for ages 20-23.
- How Can I Cancel My Car Rental? Is There a Fee?📅 Cancellation policies vary by season. Fees may apply if canceled less than 48 hours before pick-up. Check our cancellation page!
- Can I Drive My Rental Car to the USA?🌍 Yes, but only to certain U.S. states! Add “Days in USA” at booking and consider Unlimited Mileage for a worry-free trip.
- What Are the Requirements for an Authorized Driver?👤 Drivers must be 20+ with a valid license. Additional drivers require a fee and must be listed on the rental agreement. No learner's permits.
- What Is the Pre-Authorization Hold Policy (Security Deposit)?💳 A $300–$500 hold is placed on your card at pick-up. This is not a charge, and the hold is released by your bank.
- What Is Globe’s Fuel Policy? Do I have to fill up?⛽ Return the car with the same fuel level. If not, a refueling charge applies. Pre-purchase options are available at pick-up.
- What is Globe's Pet Policy? Can my Dog or Cat go in the Rental Car?🐾 No pets allowed in vehicles. We must keep cars fresh for clients who may be allergic. Cleaning fees apply if returned with pet hair.
- What Is Globe’s Smoking Policy? Can I Smoke in the Rental Car?🚭 Smoking is prohibited in all vehicles. A $250 cleaning fee applies if the vehicle is returned with a smoke odor.
- What Is Globe’s Policy on Prohibited Uses of the Vehicle?🚫 Prohibited uses include racing, off-road driving, and unauthorized drivers. Violations void coverage and may lead to fines.
- What Is the Policy on Returning a Vehicle to a Different Location? Do You Offer One-Way Rentals?📍 One-way rentals are allowed but must be returned to a Globe location. Note: All Globe locations are in Montreal, no rentals to other cities.
- What Is the Kilometre Policy for Rentals? How Many Kilometres are Offered?🚗 Rentals include limited free kilometres. Excess usage is charged per km. Unlimited options are capped at 4,000 km per contract.
- Can I Park My Personal Car in Your Parking Lot?🚗 Parking personal cars overnight at Globe locations is not allowed due to security and space limitations.
- Can I Return the Vehicle After Hours?⏰ After-hours returns are allowed, but you’re responsible for the car until the location reopens and inspects the vehicle.
- What Are Plating Fees on Car Rentals?💳 Plating fees cover the cost of vehicle registration.
- What Is Third Party Liability Insurance?🛡️ Third Party Liability Insurance covers damages to others. It’s included free but doesn’t protect the rental car itself.
- Can I Add Drivers to My Rental? Do I Need to Pay for Them?👥 Yes, add up to 2 drivers for a fee. All names must be on the contract. They must meet age/license requirements. Pro tip: CDW+PAP covers all!
- Do You Accept Driver’s Licenses from the USA, France, or Other Countries?🌍 Yes! Globe accepts legible, valid driver’s licenses from the USA, France, and other countries. Must be in Roman/Latin characters.
- Can I Add Options (Unlimited Mileage, Coverage, etc.) After Picking Up My Rental?✨ Some options, like additional drivers or child seats, can be added after pick-up. Others, like coverage, cannot. See the full list here.
- I Have an Issue with a Globe Employee—What Should I Do?🤝 Had a problem with our staff? Share your concern factually and constructively. Complaints are investigated within 10 business days.
- What Are Tire Fees For and Why Are They Charged Year-Round?❄️ Tire fees cover the cost of mandatory winter tires in Quebec and year-round maintenance of two sets of tires (summer and winter).
- What Is the Policy for Using Rental Vehicles for Commercial Purposes?🚛 Commercial use is allowed but must be disclosed at booking. Additional insurance may be required. Explore Globe’s commercial benefits!