🤝 What if there’s an issue with one of our employees?
Although all staff undergo 4 weeks of training, misunderstandings or miscommunications can happen—we’re human after all! 😊
📌 Steps to address your concern:
Be sure to report any negative issue to us so we can address it.
All complaints must be factual and constructive. Precise, point-form writing is preferred.
📌 What happens next?
Investigations may take up to 10 business days and include:
Reviewing audio/video recordings from our locations.
Checking phone recordings and related documentation.
Conducting interviews with relevant parties.
Help us make things right by providing clear details when filing a complaint.