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What Should I Do If the WeProovGO App Is Not Working?

đŸ“± App not working? Check WiFi, enable location/camera access, and use the correct mission code. Restart your phone if needed.

đŸ“± Troubleshooting Tips for the WeProovGO App

If the WeProovGO app isn’t working as expected, follow these steps to resolve common issues:

  1. WiFi Connection:

    • Ensure you are connected to Globe's FREE WiFi.

  2. Permissions:

    • Enable "Location Services" and "Camera Access" for the app in your phone settings.

  3. Mission Code:

    • Enter the correct mission code from your email.

    • Can’t find the code? Search for "WeProov" in your inbox.

  4. Restart:

    • Restart your phone and reopen the "WeProovGO" app.

If the issue persists, contact Globe’s customer service for further assistance.

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