Car Rental Pick Up & Return
🕐 Learn all about pick-up and return! Find out how to easily collect and drop off your rental car hassle-free.
17 articles
- What Happens If I’m Late Picking Up My Reserved Car?⏳ Late for pick-up? We’ll wait 2 hours before canceling. Call your branch to inform them of delays and secure your reservation.
- Can I Pick Up a Vehicle When the Branch Is Closed?🚗 Vehicle pick-up must occur during branch hours: 7:30 AM–7 PM weekdays, 8 AM–1 PM weekends. Drop-off anytime, but you remain responsible.
- What Should I Do If No One Is at the Pick-Up Location?📍 Using our Kiosk? Follow the on-screen instructions to connect with a live expert. Credit cards only—no cash or debit.
- How Do I Use the Kiosk for My Rental?📋 Use the kiosk for pick-up, returns, modifications, and more! Follow on-screen instructions and connect with support if needed!
- What Should I Do If I Experience Issues with the Kiosk, Key, or Vehicle?🚗 Issues with the kiosk, key, or vehicle? Contact customer service via the kiosk, intercom, or key tag. Our team will resolve it promptly!
- What Should I Do When I Land at Montreal Pierre-Elliot Trudeau Airport (YUL)?🚖 Use our free Uber voucher (sent 24 hours before pick-up) or take a taxi (up to $35 reimbursed). Pick-up: 5653 Rue Paré, 10 mins away.
- Can I Park My Personal Car in Your Parking Lot?🚗 No, overnight parking of personal cars is not permitted due to security and space constraints at most branches.
- Can I Extend My Rental Agreement?🚗 Yes, extensions are possible based on availability. Contact customer service promptly to avoid conflicts with upcoming reservations.
- Can I Return the Vehicle After Hours?🚗 Yes, after-hours returns are allowed. Follow location instructions. Late fees may apply if returned after the agreed rental time.
- Can I Return the Vehicle Early, and Am I Eligible for a Refund?🚗 You can return the vehicle early, but refunds are not issued for unused rental days. The vehicle remains reserved for your full period.
- Can Someone Else Return the Rental Car?🚗 Yes, if their name is listed as an additional driver on the rental agreement. Unauthorized drivers may face a $250 breach of contract fee.
- Can I Return the Vehicle to a Different Location?🚗 Yes, returns are allowed at another Globe location in the same city (fees may apply). Returns to different cities or the airport are not permitted.
- Will I Be Charged Extra If I Return the Vehicle Late?⏳ A 1-hour grace period (2 hours for VIPs) is offered. Afterward, hourly rates apply up to 3 hours before a full day is charged.
- Can I Return the Car at the Airport?🚗 No, vehicles must be returned to the Mont-Royal branch. Returning YUL customers can use the free Uber voucher for airport transport.
- I Forgot Something in the Car—How Do I Contact Lost and Found?📦 Left something behind? Contact the branch where you returned the vehicle. We’ll help locate it, but we’re not liable for lost items.
- Are You Open on Holidays?📅 Some branches may close on holidays. Check our Holiday Schedule for the latest updates.
- I'm returning my car after-hours but the parking lot is full. What should I do?Instructions for returning your rental car after-hours when the parking lot is full. Follow our steps for downtown and outdoor locations, and don’t forget to leave the keys in the…